Frequently Asked Questions & Trust Architecture
Everything you need to know about our marketplace algorithms, verified creator network, and safety protocols.
🛡️ How does the 15-Day Replacement Guarantee work?
If any review drops, gets filtered, or deleted within 15 days of posting, our quality control team automatically provides a replacement as an unverified review (agar in case review delete hua toh unverified review karke denge). Your listing rating remains protected.
🔍 Are reviews generated by bots or real people?
Real human consumers. We do not use bots, emulators, or click farms. Real consumers from our verified network of over 5,000 creators purchase your product through official marketplace search, receive the physical package at their residence, and submit genuine feedback.
🎬 What is the commercial ad rights duration for Creator UGC videos?
Every single 9:16 creator video reel produced through AS Collab comes with 30-day commercial usage rights. You can run them as Meta Spark Ads, TikTok/Instagram Reels, or Amazon Sponsored Ads for a 30-day campaign window.
⏱️ What is the campaign execution turnaround time?
Execution timeline: For Creator UGC Video reels, final delivery is completed within 12 Days. For Marketplace E-Commerce Orders, Reviews & Ratings, the timeline is Max 2 Weeks after product delivery at the buyer's residence to ensure natural, organic marketplace reviews.
📑 Can our company get an official invoice?
Absolutely. Every campaign generates an official printable invoice with detailed deliverable breakdowns and agency bank settlement details suitable for corporate accounting records.
Q&A Kya 12-day UGC video me hum custom revisions ya hook changes request kar sakte hain?
Haan, har UGC video campaign me 1 round of brief & script approval aur 1 round of minor revisions included rehta hai. Final approved 9:16 reel 12 dino ke andar provide hoti hai with full 30-day commercial ad rights for Meta & Amazon ads.
Q&A Agar product delivery me delay ho jaye toh review post karne ki 2-week timeline kab shuru hoti hai?
Review submission timeline hamesha buyer ke doorstep par product successfully deliver hone ke baad hi shuru hoti hai (Max 2 weeks post delivery). Agar courier transit me delay hota hai toh review window automatically shift ho jati hai taaki ratings genuine aur organic marketplace profile se aayein.
Apna Sawaal Poochein
Aapka sawaal seedha Master Admin Desk me submit hoga aur review ke baad yahan live publish kiya jayega.